Accessibility Standard for Smucker Foods of Canada Corp. Customers
Smucker Foods of Canada Corp is committed to excellence in serving all customers including people with disabilities.
We will ensure that our employees are trained and familiar with any assistive devices that may be used by customers with disabilities to access our goods or services.
We will communicate with people with disabilities in ways that take into account their disabilities.
We welcome people with disabilities who use service animals. Service animals are permitted on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Smucker will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length, and a description of alternative facilities or services, if available. Notification will also be provided verbally to customers through areas of customer service.
Any written notices will be placed at Markham Head Office (Whitehall) and Applecreek locations, as appropriate.
Customers who wish to provide feedback on the way Smucker Foods of Canada Corp. provides goods and services to people with disabilities can:
Send mail to:
All feedback will be directed to Human Resources. Customers can generally expect to hear back in 15 business days from receipt of the feedback, if a response it required.
Complaints will be addressed according to our organization’s regular complaint management procedures.